Oct 5, 2021
This week on the Millionaire Car Salesman Podcast, Sean V. Bradley, CSP interviews Jeff Homolak, the Business Development Manager at Medina Auto Mall in Medina County, OH. Not only is Medina Buick GMC the #1 Buick GMC dealership in the country, but they also won the GM Dealer of the Year Award in 2020.
Jeff built the Internet Sales Department at the Medina Auto Mall in September of 2020. Since then, the BDC has grown to extraordinary heights, setting over 840 appointments and selling an average of 350 cars each month. Jeff attributes this success to tracking the most important KPI’s: appointment confirmation rate, appointment show rate, and appointment sold rate.
Jeff also contributes much of his success to training his people the right way. Training is the most important element of a team in any industry. Like Special Forces and Navy SEALS, all members of a team must constantly practice, drill, and rehearse. While Jeff is big on training, he is unable to see and hear everything. His partnership with CallSource helps him identify coaching and training opportunities.
CallSource records and tracks all inbound and outbound phone calls. He receives DealSaver Alerts from CallSource, which are email updates on every call where his staff did not ask for the appointment or the customer did not commit to an appointment. Additionally, Call Source aids Jeff and his team with their DealSaver Recovery Alert Program, where CallSource’s call center returns a call to the customer to go for the appointment that his team failed to get.
CallRevu Acquired CallSource’s automotive division in September 2021. However, CallRevu does not intend to eliminate any of CallSources technology, people, or services. Instead, CallRevu plans to combine the best of both businesses to advance its technology and provide a higher level of service to automotive dealerships.
Resources
Dealer Synergy & Bradley On Demand: The automotive industry’s #1 training, tracking, testing, and certification platform and consulting & accountability firm.
The Millionaire Car Salesman Podcast: is the #1 resource for automotive sales professionals, managers, and owners. Also, join The Millionaire Car Salesman Facebook Group today!
The Against All Odds Radio Show: Hosting guests that have started from the bottom and rose to the top. Also, join The Against All Odds Radio Show Guests & Listeners Facebook Group for the podcasted episodes.
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The Millionaire Car Salesman Podcast is Proudly Sponsored By:
VinCue: In addition to being built by dealers for dealers, VinCue is an All-In-One Digital Platform. At the end of the day, it can help your Dealership!
CallRevu & Callsource: The industry leader for call tracking, lead management, and business analytic solutions.
AutoWeb: Visit AutoWeb.com/dealers for help in revolutionizing your business to help you sell more cars.
CarNow: Sell more cars now! Not only is CarNow.com. the market leader in tailored digital solutions, but they are built to help dealers sell more cars.