Feb 4, 2020
Tustin started out in the automotive industry 14 years ago. Prior to his start he worked for a telemarketing company and was the top salesperson. He responded to a newspaper ad to work in the BDC department at Roper Kia. 4 months into his position he became a showroom salesman. He explained how he was not very good the first few years in the position and did not apply himself until he connected with a mentor who built him up. With the support of his mentor, Tustin was able to blow dealership records out of the water for sales, commissions, and gross profit produced. In 2011 Tustin moved to the finance department for 2 years and became a used car manager. 2 years into his managerial position his mentor fired him. He then went on to run a chevy dealership as a GM and increased gross by 30%. Tustin ended up back at Roper Kia after his mentor left and ended up filling his shoes. Listen to Tustin walk you through finding his success through owning whatever he put his mind to. He knew that his goals required new versions of himself. In his 30s Tustin has accomplished a lot, he has great tips to offer for the young bosses in the automotive industry.
- How important is it to be with an end goal in mind?
- How would you advise a new general manager to influence the culture of their store?
- As a leader, how important is relationship building with your team?
- Why is it important to understand before being understood?
- Why is it important to consider employees on a personal level as a GM?
- As a GM and/or manager, what are some things you would do for team building?
- Think of some accomplishments within your dealership that you would be proud of, what did it take to reach those goals?
- Imagine having 14 years of experience in the automotive industry as a GM, what advice would you give your showroom salespeople in regards to making the most money?
- What are some of the reasons why people avoid coming into dealerships?
- As a manager and showroom consultant, what are some ways you can take responsibility for your dealership?